KlioSafe Family AI

Terms

Termeni si conditii

Data intrarii in vigoare: 28 aprilie 2026

1. Introducere

Acesti Termeni si Conditii (“Termenii”) guverneaza accesul si utilizarea platformei Klio, disponibila la klio.chat si prin aplicatiile aferente, operata de MONTESSORI RAY OF LIGHT S.R.L., societate inregistrata in Romania, CUI 42902580, J40/9665/2020, cu sediul in Bucuresti, Sector 3, Str. Fizicienilor nr. 1, sc. B (Corp B), et. 8, ap. B810 (denumita in continuare “Klio”, “noi” sau “Compania”).

Prin crearea unui cont sau utilizarea Serviciului, confirmati ca ati citit, inteles si acceptat acesti Termeni, impreuna cu Politica de Confidentialitate. Daca nu sunteti de acord cu acesti Termeni, va rugam sa nu utilizati Serviciul.

2. Descrierea Serviciului

Klio este o platforma de chat educativ bazata pe inteligenta artificiala (AI), conceputa special pentru copii intre 8 si 14 ani. Serviciul ofera:

  • Conversatii AI adaptate varstei, cu filtrare de siguranta in timp real
  • Verificari de siguranta pe fiecare mesaj, inainte ca acesta sa ajunga la AI-ul de conversatie si inainte ca raspunsul sa fie afisat copilului
  • Panou de control parental cu rezumate de activitate si alerte relevante
  • Alerte in timp real pentru parinti in cazul incidentelor de siguranta
  • Rapoarte saptamanale cu subiectele si activitatea copilului

Klio nu este un substitut pentru supraveghere parentala, consiliere profesionala (psihologica, medicala, educationala) sau suport de urgenta.

3. Eligibilitate si crearea contului

3.1 Contul adult

Doar persoane fizice cu varsta de cel putin 18 ani pot crea un cont Klio. Prin crearea contului, declarati ca sunteti parinte, tutore legal sau reprezentant autorizat al copilului/copiilor adaugati in platforma, si aveti autoritatea legala de a consimti la prelucrarea datelor acestora conform Art. 8 GDPR.

3.2 Profilul copilului

Copiii nu isi creeaza cont propriu. Adultul responsabil configureaza un profil de copil (prenume, an nastere) si stabileste un cod PIN de acces. Copiii acceseaza Serviciul exclusiv prin acest PIN, fara a furniza o adresa de email sau parola proprie.

3.3 Conturi pentru scoli

Institutiile de invatamant pot crea conturi de organizatie. Administratorul scolii este responsabil pentru obtinerea consimtamantului parental pentru fiecare elev, in conformitate cu legislatia aplicabila.

4. Responsabilitatile utilizatorului

Ca titular al contului, sunteti responsabil pentru:

  • Securitatea credentialelor de acces (email, parola, codul PIN al copilului)
  • Corectitudinea informatiilor furnizate la inregistrare (inclusiv varsta copilului)
  • Monitorizarea alertelor primite de la Klio si actionarea corespunzatoare
  • Respectarea limitelor de varsta: Klio este destinat copiilor intre 8 si 14 ani
  • Orice activitate care are loc sub contul dumneavoastra

5. Utilizare acceptabila

Serviciul este destinat exclusiv scopurilor educationale si de divertisment adecvate varstei. Este interzis sa utilizati sau sa permiteti utilizarea Klio pentru:

  • Incercari de a ocoli sau dezactiva filtrele de siguranta (“jailbreaking”)
  • Partajarea de continut ilegal, abuziv, obscen sau care incalca drepturile altora
  • Acces neautorizat sau tentative de acces neautorizat la sistemele sau datele noastre
  • Utilizare in scopuri comerciale, de recrutare sau de publicitate
  • Furnizarea unui profil de copil catre o persoana care nu are intre 8 si 14 ani

Ne rezervam dreptul de a suspenda sau inchide contul in cazul incalcarii acestor reguli, fara rambursare.

6. Siguranta si monitorizare

Klio foloseste verificari automate de siguranta pentru a proteja copiii in timpul conversatiilor. Un AI de siguranta separat citeste fiecare mesaj trimis de copil si fiecare raspuns inainte sa apara, cautand semne de auto-vatamare, manipulare sau continut nepotrivit. Daca apare un semnal serios, parintele este alertat imediat.

  • Redactarea automata a informatiilor personale (email, telefon, CNP) atunci cand copilul le introduce in chat
  • Blocarea tentativelor de manipulare a AI-ului (“jailbreaking”) si a continutului nepotrivit
  • Alertarea parintelui pentru semnale serioase precum auto-vatamare, bullying, grooming sau situatii periculoase
  • Oprirea sau redirectionarea conversatiei atunci cand raspunsul sigur cere implicarea unui adult

Aceste sisteme sunt automate si pot genera atat fals-pozitive, cat si fals-negative. Klio nu garanteaza interceptarea a 100% din continutul potential daunator. Parintii sunt incurajati sa revizuiasca periodic conversatiile din panoul de control.

7. Inteligenta artificiala — limitari si declinare

Klio foloseste furnizori AI diferiti pentru a oferi raspunsuri utile si sigure. Google Ireland Ltd. (Gemini) proceseaza majoritatea conversatiilor si verificarile de siguranta, iar Anthropic Ireland Ltd. (Claude) este folosit pentru conversatiile sensibile. Detaliile despre sub-procesatori sunt disponibile in Politica de Confidentialitate. Este important sa intelegeti ca:

  • Raspunsurile AI sunt generate automat si pot contine inexactitati sau erori factuale
  • AI-ul nu inlocuieste un profesor, tutore, medic, psiholog sau orice alt profesionist calificat
  • Klio nu ofera sfaturi medicale, juridice, financiare sau psihologice
  • In cazul unei urgente reale, contactati imediat serviciile de urgenta (112) — Klio nu este un serviciu de urgenta

Klio se conformeaza Regulamentului UE privind Inteligenta Artificiala (EU AI Act) si clasifica serviciul ca sistem AI cu risc ridicat, dat fiind ca opereaza in domeniul educatiei si vizeaza minori.

8. Abonamente si plati

8.1 Planuri disponibile

Klio ofera urmatoarele planuri:

  • Gratuit: limitat la 50 de mesaje/luna, 1 profil de copil
  • Family (39,99 RON/luna sau 389,99 RON/an): 500 mesaje/luna, pana la 2 profile de copii
  • Family+ (59,99 RON/luna sau 589,99 RON/an): 1.000 mesaje/luna, pana la 3 profiluri de copil, alertare prioritara. Klio alege automat AI-ul potrivit pentru fiecare intrebare — modele rapide pentru discutii scurte, modele mai puternice pentru teme complexe, eseuri si rationamente.

Preturile afisate includ TVA unde este aplicabil. Platile sunt procesate prin Stripe, iar calcularea si colectarea taxelor/TVA sunt gestionate automat in checkout. Klio isi rezerva dreptul de a modifica preturile cu un preaviz de 30 de zile trimis pe email. Noile preturi se aplica la urmatoarea reinnoire.

8.2 Facturare si reinnoire

Platile sunt procesate prin Stripe. Abonamentele se reinnoiesc automat lunar sau anual, in functie de planul ales. Veti fi notificat pe email inainte de fiecare reinnoire, conform setarilor furnizorului de plata. Facturile sunt disponibile in portalul de facturare.

8.3 Anulare

Puteti anula abonamentul in orice moment din setarile contului. Anularea intra in vigoare la sfarsitul perioadei curente de facturare. Nu se acorda rambursari partiale pentru perioade neutilizate, cu exceptia cazurilor prevazute de legislatia aplicabila privind protectia consumatorilor.

8.4 Dreptul de retragere

Conform OUG 34/2014 (transpunerea Directivei 2011/83/UE), aveti dreptul de a va retrage din contract in termen de 14 zile de la data achizitiei, fara a indica un motiv. Daca ati utilizat Serviciul in aceasta perioada, veti plati proportional pentru serviciile utilizate.

9. Proprietate intelectuala

Platforma Klio, inclusiv codul sursa, designul, textele, graficele, logo-urile, si toate materialele asociate, sunt proprietatea MONTESSORI RAY OF LIGHT S.R.L. sau a licentiatorilor sai, si sunt protejate de legislatia romana si internationala privind drepturile de autor si proprietatea intelectuala.

Vi se acorda o licenta limitata, neexclusiva, netransferabila si revocabila de a accesa si utiliza Serviciul conform acestor Termeni. Nu aveti dreptul de a copia, modifica, distribui, decompiala sau efectua inginerie inversa asupra niciunei componente a Serviciului.

Continutul generat de AI in cadrul conversatiilor este oferit “asa cum este”. Parintii pot exporta sau utiliza raspunsurile AI in scop personal si educational.

10. Limitarea raspunderii

In masura maxima permisa de legislatia aplicabila:

  • Klio este furnizat “asa cum este” si “conform disponibilitatii”, fara garantii exprese sau implicite
  • Nu garantam ca Serviciul va fi disponibil fara intreruperi, erori sau ca filtrele de siguranta vor intercepta tot continutul potential daunator
  • Raspunderea noastra totala cumulata fata de dumneavoastra, pentru orice pretentie decurgand din sau in legatura cu acesti Termeni, nu va depasi suma totala platita de dumneavoastra catre Klio in ultimele 12 luni
  • Nu suntem raspunzatori pentru daune indirecte, incidentale, speciale, consecutive sau punitive

Nimic din acesti Termeni nu exclude sau limiteaza raspunderea noastra pentru dol, culpa grava, sau alte situatii in care excluderea sau limitarea raspunderii este interzisa de legislatia romana aplicabila.

11. Suspendare si reziliere

Puteti sterge contul si inceta utilizarea Serviciului in orice moment din setarile contului. La stergere, vom elimina datele dumneavoastra conform Politicii de Confidentialitate.

Ne rezervam dreptul de a suspenda sau rezilia accesul dumneavoastra la Serviciu, cu sau fara notificare prealabila, daca:

  • Incalcati acesti Termeni sau politica de utilizare acceptabila
  • Furnizati informatii false la inregistrare (inclusiv varsta copilului)
  • Utilizati Serviciul intr-un mod care pune in pericol siguranta altor utilizatori
  • Nu efectuati plata abonamentului dupa notificare

12. Modificari ale Termenilor

Ne rezervam dreptul de a modifica acesti Termeni. Orice modificari substantiale vor fi comunicate prin email cu cel putin 30 de zile inainte de intrarea in vigoare. Continuarea utilizarii Serviciului dupa aceasta perioada constituie acceptarea noilor Termeni. Daca nu sunteti de acord cu modificarile, puteti anula abonamentul inainte de intrarea lor in vigoare.

13. Legea aplicabila si jurisdictia

Acesti Termeni sunt guvernati de legislatia din Romania. Orice litigiu decurgand din sau in legatura cu acesti Termeni va fi solutionat de instantele competente din Bucuresti, Romania.

In calitate de consumator din Uniunea Europeana, beneficiati de protectia obligatorie a legislatiei din tara dumneavoastra de resedinta. De asemenea, puteti utiliza platforma europeana de solutionare online a litigiilor (ODR) la ec.europa.eu/consumers/odr.

14. Forta majora

Klio nu va fi raspunzator pentru neexecutarea sau executarea cu intarziere a obligatiilor din acesti Termeni, daca aceasta se datoreaza unor cauze in afara controlului nostru rezonabil, inclusiv, dar fara a se limita la: dezastre naturale, pandemii, razboi, actiuni ale autoritatilor, intreruperi ale furnizorilor de servicii terte sau atacuri cibernetice.

15. Contact

Pentru orice intrebari legate de acesti Termeni:

  • Email: legal@klio.chat
  • MONTESSORI RAY OF LIGHT S.R.L., Bucuresti, Sector 3, Str. Fizicienilor nr. 1, sc. B (Corp B), et. 8, ap. B810, Romania
  • CUI: 42902580 | J40/9665/2020

Terms of Service

Effective date: April 28, 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Klio platform, available at klio.chat and its associated applications, operated by MONTESSORI RAY OF LIGHT S.R.L., a company registered in Romania, Tax ID (CUI) 42902580, registration number J40/9665/2020, headquartered in Bucharest, Sector 3, Str. Fizicienilor no. 1, sc. B (Corp B), fl. 8, ap. B810 (hereinafter “Klio”, “we”, or “the Company”).

By creating an account or using the Service, you confirm that you have read, understood, and accepted these Terms, together with our Privacy Policy. If you do not agree to these Terms, please do not use the Service.

2. Service Description

Klio is an AI-powered educational chat platform designed specifically for children aged 8 to 14. The Service provides:

  • Age-appropriate AI conversations with real-time safety filtering
  • Safety checks on every message, before it reaches the conversation AI and before the reply appears to the child
  • A parent dashboard with activity summaries and relevant alerts
  • Real-time parent alerts when safety incidents occur
  • Weekly reports on the child's topics and activity

Klio is not a substitute for parental supervision, professional counseling (psychological, medical, educational), or emergency services.

3. Eligibility and Account Creation

3.1 Adult Account

Only individuals who are at least 18 years old may create a Klio account. By creating an account, you represent that you are a parent, legal guardian, or authorized representative of the child(ren) added to the platform, and that you have the legal authority to consent to the processing of their data under GDPR Article 8.

3.2 Child Profile

Children do not create their own accounts. The responsible adult sets up a child profile (first name, birth year) and assigns a PIN code. Children access the Service exclusively through this PIN, without providing their own email address or password.

3.3 School Accounts

Educational institutions may create organization accounts. The school administrator is responsible for obtaining parental consent for each student, in accordance with applicable law.

4. User Responsibilities

As the account holder, you are responsible for:

  • The security of your login credentials (email, password, child's PIN)
  • The accuracy of information provided during registration (including the child's age)
  • Monitoring alerts received from Klio and taking appropriate action
  • Complying with age limits: Klio is intended for children aged 8 to 14
  • All activity that occurs under your account

5. Acceptable Use

The Service is intended exclusively for age-appropriate educational and entertainment purposes. You may not use or allow others to use Klio for:

  • Attempting to bypass or disable safety filters (“jailbreaking”)
  • Sharing illegal, abusive, obscene content, or content that infringes others' rights
  • Unauthorized access or attempted unauthorized access to our systems or data
  • Commercial, recruitment, or advertising purposes
  • Providing a child profile to a person who is not aged 8 to 14

We reserve the right to suspend or terminate your account for violation of these rules, without refund.

6. Safety and Monitoring

Klio uses automated safety checks to help protect children during conversations. A separate safety AI reads every message your child sends and every reply before it appears, watching for warning signs like self-harm, grooming, or unsafe content. If it catches something serious, you are alerted immediately.

  • Automatic redaction of personal information (email, phone, national ID) when a child enters it in chat
  • Blocking AI manipulation attempts (“jailbreaking”) and unsafe content
  • Parent alerts for serious signals such as self-harm, bullying, grooming, or dangerous situations
  • Stopping or redirecting the conversation when a safe response needs adult involvement

These systems are automated and may produce both false positives and false negatives. Klio does not guarantee interception of 100% of potentially harmful content. Parents are encouraged to periodically review conversations in the dashboard.

7. Artificial Intelligence — Limitations and Disclaimer

Klio uses different AI providers to offer useful and safe responses. Google Ireland Ltd. (Gemini) processes most conversations and safety checks, while Anthropic Ireland Ltd. (Claude) is used for sensitive conversations. Details about sub-processors are available in the Privacy Policy. It is important to understand that:

  • AI responses are automatically generated and may contain inaccuracies or factual errors
  • The AI does not replace a teacher, tutor, doctor, psychologist, or any other qualified professional
  • Klio does not provide medical, legal, financial, or psychological advice
  • In case of a real emergency, contact emergency services immediately (112) — Klio is not an emergency service

Klio complies with the EU Artificial Intelligence Act (EU AI Act) and classifies the service as a high-risk AI system, given that it operates in the education domain and targets minors.

8. Subscriptions and Payments

8.1 Available Plans

Klio offers the following plans:

  • Free: limited to 50 messages/month, 1 child profile
  • Family (RON 39.99/month or RON 389.99/year): 500 messages/month, up to 2 child profiles
  • Family+ (RON 59.99/month or RON 589.99/year): 1,000 messages/month, up to 3 child profiles, priority alerts. Klio automatically picks the right AI for each question — fast models for short chats, more capable models for complex homework, essays, and reasoning.

Displayed prices include VAT where applicable. Payments are processed through Stripe, and tax/VAT calculation and collection are handled automatically at checkout. Klio reserves the right to modify prices with at least 30 days' notice sent by email. New prices apply at the next renewal.

8.2 Billing and Renewal

Payments are processed through Stripe. Subscriptions renew automatically on a monthly or yearly basis, depending on the plan selected. You will be notified by email before each renewal, in line with the payment provider's settings. Invoices are available in the billing portal.

8.3 Cancellation

You may cancel your subscription at any time from account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused periods, except as required by applicable consumer protection law.

8.4 Right of Withdrawal

Under Romanian Government Emergency Ordinance 34/2014 (transposing Directive 2011/83/EU), you have the right to withdraw from the contract within 14 days of purchase, without giving any reason. If you have used the Service during this period, you will pay proportionally for the services consumed.

9. Intellectual Property

The Klio platform, including its source code, design, text, graphics, logos, and all associated materials, is the property of MONTESSORI RAY OF LIGHT S.R.L. or its licensors, and is protected by Romanian and international copyright and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Service in accordance with these Terms. You may not copy, modify, distribute, decompile, or reverse-engineer any part of the Service.

AI-generated content within conversations is provided “as is”. Parents may export or use AI responses for personal and educational purposes.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Klio is provided “as is” and “as available”, without express or implied warranties
  • We do not guarantee that the Service will be available without interruptions, errors, or that safety filters will intercept all potentially harmful content
  • Our total cumulative liability to you for any claims arising from or relating to these Terms shall not exceed the total amount you paid to Klio in the preceding 12 months
  • We are not liable for indirect, incidental, special, consequential, or punitive damages

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or other situations where exclusion or limitation of liability is prohibited by applicable Romanian law.

11. Suspension and Termination

You may delete your account and stop using the Service at any time from account settings. Upon deletion, we will remove your data in accordance with our Privacy Policy.

We reserve the right to suspend or terminate your access to the Service, with or without prior notice, if:

  • You violate these Terms or the acceptable use policy
  • You provide false information during registration (including the child's age)
  • You use the Service in a way that endangers the safety of other users
  • You fail to pay your subscription after notification

12. Changes to These Terms

We reserve the right to modify these Terms. Any material changes will be communicated by email at least 30 days before taking effect. Continued use of the Service after this period constitutes acceptance of the new Terms. If you do not agree with the changes, you may cancel your subscription before they take effect.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Romania. Any disputes arising from or relating to these Terms shall be resolved by the competent courts in Bucharest, Romania.

As a consumer in the European Union, you benefit from the mandatory protections of the laws of your country of residence. You may also use the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

14. Force Majeure

Klio shall not be liable for failure to perform or delay in performing any obligation under these Terms if such failure is due to causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, government actions, third-party service provider outages, or cyberattacks.

15. Contact

For any questions about these Terms:

  • Email: legal@klio.chat
  • MONTESSORI RAY OF LIGHT S.R.L., Bucharest, Sector 3, Str. Fizicienilor nr. 1, sc. B (Corp B), fl. 8, ap. B810, Romania
  • Tax ID (CUI): 42902580 | J40/9665/2020